Privacy
What we collect, why we collect it, and your rights under UK GDPR.
Last updated: 9 October 2026
This website is run by Ramsgate Plumbers, a sole-trader business. We are responsible for the personal information described here. Contact us at hello@ramsgateplumbers.co.uk or 07763 100 477. You can ask us at any time for the name of the person responsible and we will tell you.
When you request a quote via WhatsApp, phone, email or the contact form: your name, phone number, email address, postcode, and any photos or details you send about the job. When you visit the site: we count visits for statistics, as described under Website statistics below.
Quote enquiry data is used to reply to the enquiry, provide a quote, and (if you engage us) to schedule and invoice the work. Visit statistics are used to understand which pages are useful and improve the site.
We keep a record of enquiries, chats and our dealings with you. If you would like your own record deleted, contact us at hello@ramsgateplumbers.co.uk and we will do it. Visit statistics: see Website statistics below.
Nobody outside the business except: HMRC for tax purposes on invoices; and any subcontractor we bring in for a specific job (name and postcode only, for the duration of that job).
We count visits to this site, for statistics only, using our own counting tool. It sets no cookies and does not store your IP address. For each page view it records the page, the site you came from, any campaign label in the link you used, your country (approximate) and whether the visitor looks like a person or a robot. To count unique visitors it uses an identifier. We do not share this data with anyone except our hosting provider, which stores it on our behalf. We respect Do Not Track and Global Privacy Control. If you click 'Don't count my visits' in the footer, we remember your choice in this browser with one small local-storage flag called na_ignore; our counter stores nothing else in your browser. You can object at any time using the link in the footer, or contact us at hello@ramsgateplumbers.co.uk. Our lawful basis is our legitimate interest in understanding and improving our site.
If you use the chat on our website you are talking to an AI assistant, and our team can read the conversation and step in. We store the conversation, the date and time, and anything you tell us in it (including a name, phone number, email address or address if you give one). We use it to answer your enquiry, to arrange work and quotes, to keep a record of what was said, and to keep the service secure and working.
Our lawful basis is our legitimate interest in handling enquiries from the public (and, if you ask for a job, taking steps at your request before a contract). The conversation is handled for us by our technology and AI service providers, who process it on our instructions only. The provider may handle data outside the UK. We do not use your chat to make any decision about you solely by automated means.
If a chat leads to a job or quote, the job record is kept as set out elsewhere in this notice. You can ask us to see, correct or delete your chat by emailing hello@ramsgateplumbers.co.uk, and you can object to our use of it. You can complain to the Information Commissioner at ico.org.uk. The chat uses a session identifier that is needed for it to work; it is not used for tracking.
If you upload a photo, it may be analysed by our AI assistant and sent to our AI service provider, which may handle it outside the UK.
Under UK GDPR you have the right to request a copy of the data we hold on you, to correct it, to delete it, or to object to its processing. Email hello@ramsgateplumbers.co.uk and we will action within 30 days.
If you are not happy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.